Refund and Cancellation Policy

All transactions completed or services delivered through the Company Platform are considered final, with no refunds or exchanges permitted. Fione Pay Fintech Private Limited is not liable for any inaccuracies, whether mathematical, logical, reasoning-based, or otherwise, that may occur during transactions at the retailer or distributor's end.

It is important for the retailer and/or distributor to be aware of any changes made by service providers, such as mobile operators altering their plans. The company cannot be held responsible for such changes.

You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases.

Fione Pay Fintech Private Limited is not liable for any errors in purchasing prepaid recharges for incorrect mobile numbers, DTH account numbers, tolls, or data card information. However, if you experience a situation where money has been deducted from your card or bank account on the Fione Pay Platform and the recharge is not delivered within 24 hours, please contact our customer service via email. Include the mobile number, operator name, recharge value, transaction date, and order number in your email. Upon receiving your email, Fione Pay will investigate the issue. If it is confirmed that money was deducted without receiving the recharge, you will be refunded within 21 working days. The refund will be credited to your closed wallet, and you can request a transfer back to your source. The time it takes for the money to appear in your bank account will depend on your bank's policy, ranging from 3-21 working days.

If a transaction fails due to an issue directly related to Fione Pay, and the user receives confirmation from the payment gateway, the amount will be automatically refunded to the user's account within 3 to 21 working days from the original transaction date. Additionally, a confirmation email may be sent to the user's registered email address. Please be aware that taxes and payment gateway charges will not be refunded.

If a user receives a payment completion confirmation but does not receive the services they paid for, they must file a complaint with Fione Pay. This can be done by sending an email to the Customer Care email ID listed on the company's website. Upon receiving the complaint, we will conduct a thorough investigation. If the inquiry results in the user being found in the right, a refund will be issued to their account.

Please be aware that Fione Pay's liability is limited to providing a valid refund equal to the payment received by us in all circumstances. Fione Pay is not liable for any consequential damages or claims that may arise from the failure of our system's services.

A user should accept that the Fione Pay refund policy is subject to the stated terms and conditions of the user agreement of the website.