Privacy Policy

Welcome to the Privacy Policy of Fyone Global Private Limited (referred to as the “Company” or “We”). This Policy outlines how we collect, access, use, maintain, and disclose information, including personal information, of users (referred to as “Users”) who utilize the various services (referred to as “Services”) provided by the Company. These Services can be accessed through the Company's website, mobile applications, Agent/Distributor portal, or network telecom operators. It is important to note that this Policy specifically pertains to the information collected or received by the Company through your use of the Services. By using the Service, you are indicating your agreement to this Policy and consenting to the processing of your information, including personal information, as outlined in this Policy. If you do not agree to these terms, we kindly ask that you refrain from using the Service and do not provide permissions when requested by the Company.

What we collect

We may collect, access, and record various types of information, including personal information, from users in a variety of ways. This information may be obtained when users access and use our services, as well as in connection with other activities, services, features, or resources that we offer. The information we collect may include, but is not limited to, the user's name, email address, address, phone number, unique device ID (persistent/non-persistent), hardware type, IMEI, OS version, device name, email address (if connected to Facebook or Google+), location (based on IP address), contact list (on mobile phone), applications installed and uninstalled by the user, foreground running apps/process, SMS, network information, user behavior analysis, demographic information, and credit/debit card information for internet banking (which is not stored on our servers). This information is collectively referred to as "Personal Information." Additionally, we may access images and files from a user's device to validate transaction receipts and share receipts for transactions performed within the application. Users have the option to refuse to provide Personal Information, but doing so may limit their ability to engage in certain activities related to our services.

What we do with the Personal Information we gather?

We may use your Personal Information to:

Collection and use of non-personal information

We gather non-personal information from users whenever they utilize and engage with our services. This information may encompass the browser name, computer type, and technical details regarding the user's connection to our services, such as operating system information and internet service provider details, among other similar data points.

This information is aggregated and used to help us provide more useful information to the User and to understand which part of the Services, its products, and services are of most interest.

If we do combine non-personal information with Personal Information, the combined information will be treated as Personal Information for as long as it remains combined.

Sharing of information with Authorities

We may disclose both Personal Information and non-personal information of the User to the courts, police authorities, or any other government/regulatory/statutory authority if requested in connection with any ongoing legal proceedings.

Security

We are dedicated to safeguarding the security of the User's Personal Information. We implement proper data collection, storage, and processing practices, along with security measures to prevent unauthorized access, alteration, disclosure, or destruction of the User's Personal Information, username, password, transaction information, and data stored within our Services.

When a user utilizes the services and products provided by us through the platform, any personal information shared by the user becomes visible to other users and may be read, collected, or utilized by them. It is the user's responsibility to carefully consider the personal information they choose to disclose in these situations. For instance, if a user includes their name and email address in a blog or forum post, that information becomes public. We kindly ask users to exercise caution when utilizing these features.

How we use cookies?

A cookie is a small file that requests permission to be stored on the user's desktop, laptop, or mobile device's memory drive. Once the user consents, the file is added, and the cookie assists in analyzing web traffic. Cookies enable services to personalize their interactions with the user by tailoring their operations to the user's preferences, needs, likes, and dislikes. By gathering and retaining information about the user's preferences, cookies allow services to provide a more individualized experience.

Cookies assist us in gaining a deeper understanding of user behavior by tracking which sections of our services users have visited. They also help us evaluate the effectiveness of the products and services we offer. The information collected through cookies and other technologies is considered non-personal information. However, in accordance with local laws, internet protocol (IP) addresses or similar identifiers may be classified as personal information. In such cases, we treat these identifiers as personal information as well.

We utilize traffic log cookies to determine the pages that are being accessed. This enables us to analyze web page traffic data and enhance our services to better meet customer requirements. The information gathered is solely used for statistical analysis and is subsequently deleted from the system.

Cookies play a crucial role in enhancing the user experience of our services. They allow us to track user preferences and identify which pages are most valuable to our users. It is important to note that cookies do not grant us access to any personal information stored on a user's device. The only data we collect is that which users willingly provide to us.

Users have the option to either accept or decline cookies. While most web browsers typically accept cookies by default, users can easily adjust their browser settings to decline cookies if they so choose. However, it is important to note that opting out of cookies may limit the user's ability to fully utilize the services provided.

Retention of Personal Information

We will retain User’s Personal Information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

Sharing Personal Information

We may enlist the assistance of third-party service providers to support the operation of our business and services, or to manage activities on our behalf, such as distributing newsletters or conducting surveys. In order to fulfill these specific purposes, we may disclose the User's Personal Information to these third parties.

Changes to this privacy policy

The Company reserves the right to update this Policy at any time. We strongly recommend that Users regularly check this page for any changes to stay informed about how we protect the Personal Information we collect. Users acknowledge and agree that it is their responsibility to review this Policy periodically and stay informed about any modifications.

Contact Us

If you have any questions or concerns about this policy, contact us at info@fyoneglobal.in or on the phone at 8112208207.